Here you will find all important information regarding returns, order cancellations, refunds, as well as what to do in the case of damaged, defective, or incorrectly delivered goods.
Would you like to return an item or cancel your order? On this page, we explain the most important steps and contact options.
For orders at Saasil.de, a cancellation period of 14 days from receipt of goods applies. You may declare your cancellation within this period.
To declare your cancellation, you can use our cancellation form or contact us directly.
In the event of a standard cancellation, the customer bears the direct costs of the return. Therefore, the return shipment must generally be sent back to us independently and with sufficient postage.
For an original order value of €50.00 or more, we will provide a return label from a shipping service provider of our choice.
Please return the goods as complete, unused, and securely packaged as possible. If the original packaging is still available, please use it for the return.
Missing original packaging is not, in itself, a reason for exclusion. What is important is that the goods are packed with sufficient protection for return transport.
Upon receipt and inspection of the returned goods, the refund will be processed within 14 days.
The refund will be issued via the same payment method used for the order.
This page serves as a customer-friendly overview of returns and complaints. Additionally, the information in our Cancellation Policy applies.
To ensure we can quickly assign and process your return, please register it in advance. Please have your order number ready.
Please send returns to our showroom address after registering them in advance.
For questions regarding returns, cancellations, or complaints, please contact us with your order number.
Please check your delivery as soon as possible after receipt. Should a package or item arrive damaged, please send us an email within 24 hours of receipt.
Please include your order number as well as clear photos of the outer packaging and the damaged item so that we can process the case quickly.
If an item is defective, faulty, or incorrectly delivered, please contact us via email or our contact form.
Please send us your order number, a brief description of the problem, and, if possible, clear photos.
The cancellation period is 14 days from receipt of goods.
You can register your return via the "Cancel Contract" button, our cancellation form, or by emailing info@saasil.de. Please provide your order number.
In the event of a standard cancellation, the customer bears the direct costs of the return. For an original order value of €50.00 or more, we will provide a return label from a shipping service provider of our choice.
Please use the original packaging if possible, if it is still available. The deciding factor is that the goods are returned complete and packed securely for transport.
Upon receipt and inspection of the returned goods, the refund will be processed within 14 days.
The refund will be issued via the same payment method used for your order.
Please send us an email within 24 hours of receipt with your order number and clear photos of the packaging and the damaged item.
Please contact us via email or our contact form. Send us your order number, a brief description of the problem, and, if possible, photos.
Please send returns to our showroom address after registering them in advance: Saasil, Buchenhofener Str. 23–25, Building 7, 42329 Wuppertal, Germany.
Would you like to know more about shipping, payments, or general questions? Here you will find the relevant service areas of Saasil.de.
