Lighting Knowledge & Light Sources
Lamp bases, lumens, and light colors explained simply.
Accessories, Transformers & Spare Parts
Help with spare parts, transformers, and connections.
Safety & Degrees of Protection
Safety, protection classes, and installation explained in an understandable way.
Light for every room
Living room, kitchen, bathroom & more – the right lighting for every room.
Repair & Troubleshooting
Assistance with defects, spare parts, and technical questions.
FAQ
Frequently Asked Questions
1. Ordering & Purchasing
Will I receive an order confirmation?
Yes, once your order is complete, you will automatically receive an order confirmation via email. Please ensure that your email address is entered correctly and that our emails do not end up in your spam folder.
Can I change my order after it has been placed?
Changes are only possible as long as the order has not yet been shipped. Please contact us as soon as possible via email at info@saasil.de or by phone at +49 (0)202 / 2838459.
Can I change my delivery address afterwards?
Changing the delivery address is only possible as long as the order has not yet been shipped. Please contact us immediately via email at info@saasil.de or by phone at +49 (0)202 / 2838459.
How will I know when my order has been shipped?
You will receive a shipping confirmation email as soon as your order has left our warehouse. This email will also include your tracking number.
Can I pick up my order at the showroom?
Yes, pick-up at our showroom in Wuppertal is possible. Please contact us in advance via email at info@saasil.de or by phone at +49 (0)202 / 2838459 so that we can check availability and prepare your order for collection.
2. Payment & Invoicing
Which payment methods are accepted?
We offer flexible and secure payment options – via PayPal, Klarna, Mastercard, Visa, Apple Pay, Google Pay, or Shop Pay.
Of course, payment by bank transfer (advance payment) is also possible. Your order will be processed and shipped upon receipt of payment.
Is payment by invoice possible?
Payment by invoice may be available depending on the selected payment provider. Providers such as PayPal or Klarna offer purchase by invoice under certain conditions.
The respective payment terms and agreements are made directly between you and the chosen payment provider. SAASIL is not involved in these payment agreements and has no influence on their availability or terms.
Is payment by installment possible?
Payment by installment may be available depending on the selected payment provider. Providers such as PayPal or Klarna offer payment in installments under certain conditions.
The respective payment terms and agreements are made directly between you and the chosen payment provider. SAASIL is not involved in installment agreements and has no influence on their availability or terms.
When will the payment be debited?
The debiting occurs either directly upon completion of the order or in accordance with the terms of the chosen payment provider.
Will I receive an invoice showing VAT?
Yes, all prices include statutory VAT. You will receive your invoice via email after placing your order.
3. Shipping & Delivery
What are the shipping costs?
For orders of €50 or more, we deliver free of charge within Germany.
Shipping costs apply to orders under €50. The applicable shipping costs will be displayed in your shopping cart before you finalize your order.
Upon request, we also ship our products to many European and selected international countries. Since shipping costs vary depending on the destination country, size, weight, and shipping method, we recommend that you contact us in advance at info@saasil.de. Please let us know the desired items and the delivery country so we can calculate individual shipping costs for your order.
How long does delivery take?
Within Germany, your order usually arrives within 1–3 business days. For international deliveries, the delivery time may be longer depending on the destination country.
In individual cases, delays may occur due to special circumstances at our shipping partners, such as high shipping volumes or adverse weather conditions. We ask for your understanding in such cases.
Do you deliver internationally?
Upon request, we also ship our products to many European and selected international countries. Since shipping costs and delivery options may vary depending on the destination country, size, and weight of the order, please contact us in advance via email at info@saasil.de.
Are fragile items securely packed?
Yes, all items are carefully and securely packed to avoid transport damage as much as possible. Fragile products such as lamps, glasses, and lampshades are particularly protected.
What happens if my delivery arrives damaged?
Please check the goods for any transport damage immediately upon receipt.
Should you discover any damage, please report it as soon as possible via our complaint form or contact us at info@saasil.de or by phone at +49 (0)202 / 2838459.
To ensure fast processing, we recommend documenting the damage with clear photos.
Your legal warranty rights remain unaffected by this.
Can I track my delivery?
Yes, after dispatch you will receive a tracking number via email, which you can use to track the status of your delivery online.
I did not receive all the items in my order. What can I do?
If you believe an item is missing, please first check your shipping confirmation and the received packages. In some cases, orders are shipped in multiple packages for logistical reasons.
If items are still missing, please contact us with your order number via email at info@saasil.de or by phone at +49 (0)202 / 2838459. We will gladly check your order and help you as quickly as possible.
4. Returns & Complaints
Can I return items?
Yes, you have the right to withdraw from your order within 14 days of receiving the goods without giving any reason.
How does a return work?
The exact procedure depends on the reason for the return. Whether it is a withdrawal, transport damage, or a complaint – our customer service will be happy to assist you with the next steps.
Simply contact us via email at info@saasil.de, by phone at +49 (0)202 / 2838459, or use our cancellation form. Together, we will find the right solution for your request.
Who pays the return shipping costs?
In the case of a withdrawal, the buyer generally bears the cost of return shipping.
For orders with a value of over €50, we provide you with a return label from a shipping provider of our choice. If a different shipping provider is chosen instead, the resulting return costs must be borne by the buyer.
For damaged, defective, or incorrectly delivered goods, please contact our customer service first so we can coordinate the further procedure.
When will I receive my refund?
Upon receipt of the returned goods, we will refund the purchase price, including original shipping costs, within 14 days – using the same payment method you used for the order.
What do I need to do if I have a complaint?
Contact us via email at info@saasil.de or by phone at +49 (0)202 / 2838459 and describe the defect. If possible, attach photos. We will find a quick solution together.
What should I do if the wrong item was delivered?
Please contact us immediately via email at info@saasil.de with your order number and a photo of the incorrectly delivered item. We will check the case and coordinate the next steps with you.
5. Business Customers & Professionals
Can companies order from SAASIL?
Yes, we also supply companies, craft businesses, and specialized trade businesses. Contact us for individual inquiries via email at info@saasil.de.
Can larger quantities be ordered?
Yes, for larger quantities, please contact us directly via email at info@saasil.de or by phone at +49 (0)202 / 2838459 for a customized quote.
Can you create individual quotes?
Yes, we are happy to create individual quotes. Please send your request via email to info@saasil.de. We will get back to you within 5 business days with a binding offer.
Are there volume discounts for trade businesses?
Yes, we can offer volume discounts to trade businesses depending on the item and order quantity. Please send your request via email to info@saasil.de. We will review your request and get back to you with a personalized quote.
6. Showroom & Consulting
Can I view products in person?
Yes, you can view many products directly in our showroom in Wuppertal. Our showroom is located at Buchenhofener Str. 23–25, Building 7, 42329 Wuppertal.
Do you offer personal consulting?
Yes, our team is happy to advise you personally in the showroom or by phone at +49 (0)202 / 2838459. We will help you select the right light and are happy to assist with questions regarding lighting, accessories, and spare parts.
Where is the showroom located and what are the opening hours?
Our showroom is located at:
SAASIL
Buchenhofener Str. 23–25, Building 7
42329 Wuppertal
Opening Hours:
- Monday: 09:30–18:00
- Tuesday: 09:30–18:30
- Wednesday: 09:30–18:00
- Thursday: 09:30–18:00
- Friday: 09:30–18:00
- Saturday: 10:00–15:00
- Sunday: closed
If you have any questions, you can reach us by phone at +49 (0)202 / 2838459 or via email at info@saasil.de.
Who is behind SAASIL?
SAASIL is an owner-operated specialist store for lights, lampshades, accessories, and spare parts in Wuppertal. Our mission is to find the perfect lighting for every room and every need – with personal advice, experience, and a broad range of products from indoor to outdoor lighting.
Your perfect light is waiting for you.
Over 2,000 lights and bulbs – for every room, every style and every budget.
